Shipping & Delivery Policy
EliteBuy UAE is owned and operated by Burj AL Rafaa Computer Trading LLC. We are committed to delivering your order accurately, in good condition, and on time. We ship to all seven Emirates across the UAE.
1. Shipping Rates & Delivery Estimates
We offer three delivery speeds to suit your needs. Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery | Cost (AED) |
|---|---|---|
| Standard Delivery | 2 – 3 Business Days | 25 AED |
| Express Delivery | 1 – 2 Business Days | 40 AED |
| Same Day Delivery (Dubai & Sharjah Only) |
Delivery by 10:00 PM | 50 AED |
- Express Delivery: Orders must be placed before 3:00 PM to be processed the same day.
- Same Day Delivery: Orders must be placed before 5:00 PM to be delivered today.
- Orders placed after these times will be processed on the next business day.
2. Handling Time
All orders are processed within 0-1 business days. Orders are not shipped or delivered on Sundays or public holidays unless otherwise stated.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Cash on Delivery (COD)
We accept Cash on Delivery payments. Please have the exact amount available for the courier at the time of delivery.
5. Damages & Issues
EliteBuy UAE is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. Contact Us
If you have any questions about the delivery of your order, please contact us:
- Phone/WhatsApp: +971 54 555 0186
- Email: contact@elitebuyuae.com
- Operating Address: Meenabazar, Bur Dubai, Dubai, UAE